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Q: How can I track the status of my order?
A: CONTACT CUSTOMER SERVICE FOR TRACKING INFO.
Q: Can I return or exchange my purchase?
A: RETURNS AND CLAIMS. RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RA#), WHICH CAN BE ASSIGNED BY A CUSTOMER SERVICE REPRESENTATIVE. IN ORDER TO EFFICIENTLY PROCESS YOUR RETURNS, ALL BOXES SHOULD BE CLEARLY MARKED ON THE OUTSIDE WITH THE RA#. RETURNED GOODS THAT HAVE NOT BEEN AUTHORIZED OR DO NOT HAVE THE ASSIGNED RA# ON THE BOX WILL BE REFUSED WITHOUT EXCEPTION. RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF ORDER. ALL RETURNED ITEMS MUST BE CURRENTLY INVENTORIED BY AMEP AND MUST BE IN SALABLE CONDITION.
Q: How do I know what shipping charges are going to be?
A: MINIMUM OR $7.95 OR 10%, WHICHEVER IS GREATER; EXCEPTIONS W/ OVERSIZED PACKAGES AND INTERNATIONAL DESTINATIONS
Q: Will AMEP charge sales tax on my order?
A: NO. TAXES WILL NOT BE ADDED UNLESS THE "BILL TO ADDRESS" IS COLORADO OR WISCONSIN
Q: How do I find what I’m looking for?
A: THE SEARCH ENGINE ON AMEP WEBSITE USES A LINGUISTIC SEARCH AGAINST DATA, OPERATING ON WORDS AND PHRASES BASED ON RULES OF A PARTICULAR LANGUAGE.
Q: How do I get a Material Safety Data Sheet? Where can I find MSDS information?
A: CONTACT CUSTOMER SERVICE
Q: Where will my product be shipped from?
A: COLORADO AND WISCONSIN ARE THE 2 LOCATIONS WE SHIP FROM
Q: What is your fax number?
A: CUSTOMER SERVICE FAX #: 970-484-1198 ACCOUNTING FAX # 970-484-3733
Q: What are the extra “hazmat” charge for?
A: SUR CHARGES
Q: What should I do if my shipment is short or damaged?
A: CONTACT CUSTOMER SERVICE.
Q: What if there appears to be a missing component?
A:CONTACT CUSTOMER SERVICE.
Q: What is American Educational Products Federal ID#?
A: 043689188
Q: Where should I send my orders?
A: ONLINE AT WWW.AMEP.COM OR FAX AT 970-484-1198
Q: What are the forms of payment acceptable?
A: CHECK, MONEY ORDER IF MAILED IN W/ ORDER; OTHERWISE, DISCOVER, MASTER CARD, VISA AND AMEX.
Q: How do I care for my Raised Relief Map?
A: WASH W/ WARM, SOAPY WATER AND DRY W/ SOFT CLOTH. AVOID SUNLIGHT.
Q: What is a back order and how do I know when it will ship?
A: BACK ORDER IS AN ITEM THAT IS NOT IN STOCK AND WILL BE SHIPPED AS SOON AS IT BECOMES AVAILABLE. ITEM(S) ON BACK ORDER WILL ALSO BE NOTED ON THE PACKLING LIST.
Q: Can I get a replacement insert for a rock collection?
A: YES. CONTACT CUSTOMER SERVICE FOR ANY REPLACEMENTS NEEDED.
Q: How can I get replacement parts?
A: CONTACT CUSTOMER SERVICE FOR ANY REPLACEMENTS NEEDED.
- Rocks
- Inserts
- Teacher’s Guides
- Puzzle Pieces
- Patches for Clever Catch Ball
- Hanging Tags for Clever Catch
Q: What is reproducible at No Charge?
A: CONTACT CUSTOMER SERVICE FOR CLARIFICATION.
Q: What is AMEP’s product guarantee?
A: 1 YEAR AGAINST DEFECT IN PRODUCT.
Q: How do I get in touch with Customer Service?
A: 1-800-289-9299 OR 1-970-484-7445 - CONTACT CUSTOMER SERVICE.
Q: How can I order a catalog?
A: Go to http://www.amep.com/requestcatalog.asp How else can I get a catalog? CONTACT CUSTOMER SERVICE.
Q: How can I become a dealer of AMEP products?
A: CONTACT CUSTOMER SERVICE.
Q: Does AMEP ship to international addresses?
A: YES.
Q: How much will it cost for shipping on my order? OR How much will it cost to ship my Map?
A: SEE BELOW
- $7.95 OR 10%, WHICHEVER IS GREATER FOR UNFRAMED MAPS
- $9.95 OR 10%, WHICHEVER IS GREATER FOR FRAMED MAPS
- $7.95 OR 10%, WHICHEVER IS GREATER FOR ORDERS OTHER THAN MAPS; EXCEPTION W/ OVERSIZED PACKAGES
Q: When will my order ship?
A: WITHIN 14 WORKING DAYS OF ORDER ENTRY.
Q: Will I be able to track my order via the UPS web site?
A: NO, NOT AT THIS TIME.
Q: What is an RA?
A: RETURN AUTHORIZATION, WHICH IS ASSIGNED BY A CUSTOMER SERVICE REPRESENTATIVE
Q: Where can I find information about choke hazards or general product safety issues?
A: IN DEVELOPMENT.
Q: Where can I find OEM information?
A: AT WWW.AMEP.COM UNDER OEM.
Q: When will your “New Products” (for current year) be available?
A: WHEN SHOWN ON WWW.AMEP.COM
Q: How do I return a product? Repair?
A: CONTACT CUSTOMER SERVICE
Q: Who is AMEP, GINSBERG SCIENTIFIC, HUBBARD, SCOTT...?
A: AMEP CONSISTS OF ALL OUR SUBSIDIARY COMPANIES.
Q: How much will shipping to (FILL IN COUNTRY) cost?
A: CONTACT CUSTOMER SERVICE FOR INTERNATIONAL FREIGHT QUOTES.
Q: What credit cards do you accept?
A: If you wish to use a credit card, we accept Discover, Master Card, Visa and AMEX.
Q: How can I get a Purchase order form?
A: If you wish to purchase with a school purchase order, please call us at the following number. 1-800-289-9299
Q: What security do you use on your site?
A: Verisign |
