A: Customer Service - FAX # 970-484-1198 - Accounting - FAX # 970-484-3733

A: 043689188

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Dealer credit applications can be found by following the “credit application” link on our homepage or by clicking here. For further information you may also contact your Domestic Sales Representative, Katie Dugan at kdugan@amep.com or for International Sales Barbara Gipple at bgipple@amep.com or her assistant Crystal Salas at csalas@amep.com.

A: Go to http://www.amep.com/requestcatalog.asp or click here.

A: CONTACT CUSTOMER SERVICE FOR CLARIFICATION. Certain user guides, answer sheets, rock collection sheets etc. are available for your convenience. Please contact customer service by clicking here, or by calling 800-289-9299 for a replacement.

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1-800-289-9299 OR 1-970-484-7445 - CONTACT CUSTOMER SERVICE.
A Customer Service Representative can be reached by phone at 800-289-9299 or 970-484-7445, by fax at 970-484-1198, or by email at custserv@amep.com.

A: AT WWW.AMEP.COM under OEM. OEM stands for Original Equipment Manufacturer which basically means that we can customize one of our products or create one for you. You can find more information by clicking on the “OEM – Custom services” link on our home page, by clicking here or by contacting your OEM sales rep, Kristin Haws at khaws@amep.com.

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AMEP consists of all our subsidiary companies. AMEP is an acronym for our company, American Educational Products. American Educational Products has four major brands which are Ginsberg Scientific, Hubbard Scientific, Scott Resources and National Teaching Aids. Gonge, Koontz, Match Learner, Yellow Tails, VIRTmac, and Body IQ are all product lines in which AMEP is the distributor in the Americas.

A: Online at WWW.AMEP.COM or FAX at 970-484-1198. Orders can be placed online, emailed to eorders@amep.com, by phone at 800-289-9299/970-484-7445 or faxed to 970-484-1198.

A: Check, money order if mailed in w/ order; otherwise, Discover, Master Card, Visa and AMEX. AMEP accepts approved school purchase orders, credit cards or orders mailed with checks or money orders.

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We accept school purchase orders. Please fax in your PO# to 970-484-1198 We accept approved school purchase orders. Please fax your PO to 970-484-1198. Note that we require all school purchase orders to be faxed however if you are paying with a credit card you can place your order online.

A: If you wish to use a credit card, we accept Discover, Master Card, Visa and AMEX. Discover, MasterCard, Visa and American Express are all accepted credit cards.

A: No. Taxes will not be added unless the "bill to address" is Colorado or Wisconsin Sales tax is charged only if the “bill to address” is located in Colorado or Wisconsin.

A: CONTACT: Customer Service. You can request these sheets from your sales representative. Katie Dugan at kdugan@amep.com, Candace Coffman at ccoffman@amep.com or Barb Gipple at bgipple@amep.com.

A: 1 Year against defect in product. AMEP offers a 1 year warranty on defective products.

A: Sur charges $25.00/Item. UPS will assess a $25.00 surcharge for products containing hazardous materials. These products may only be shipped within the 48 contiguous states via UPS Ground. Please note each product with the HAZ-MAT symbol will be subject to these fees. AMEP will evaluate each order and ship in the most efficient and economical way.

A: Return authorization, which is assigned by a customer service representative RA stands for return authorization. A return authorization number must accompany and clearly be labeled on all returns and can only be provided by a customer service representative. Please note that no return will be accepted without an RA number.

A: Returns and claims.(take out the “returns and claims”….not needed) Returns will not be accepted without a return authorization number (RA#), which can be assigned by a customer service representative. In order to efficiently process your returns, all boxes should be clearly marked on the outside with the RA#. Returned goods that have not been authorized or do not have the assigned RA# on the box will be refused without exception. Returns must be made within 30 days of receipt of order. All returned items must be currently inventoried by AMEP and must be in salable condition.

A: Back order is an item that is not in stock and will be shipped as soon as it becomes available. Item(s) on back order will also be noted on the packling list. You will be contacted, by email, when a product is on backorder. A backorder is an item that is not in stock and will be shipped as soon as it becomes available. You will be notified by a customer service representative when an item is on backorder. Please note that all backorders are subject to shipping charges.

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Contact customer service.  Contact customer service by clicking here, or by calling 800-289-9299.

A: Contact Customer Service. Contact customer service by clicking here, or by calling 800-289-9299/970-484-7445.

A: Yes. Contact Customer service for any replacements needed. Contact customer service for replacement parts by clicking here, or by calling 800-289-9299/970-484-7445.

A: CONTACT customer service for any replacements needed. Contact customer service by clicking here, or by calling 800-289-9299.

A: Minimum of $7.95 or 10%, whichever is greater; exceptions are oversized packages, shipments containing products labeled HAZ-MAT and international shipments.

A: Yes. Contact Customer service for any replacements needed. Contact customer service for replacement parts by clicking here, or by calling 800-289-9299/970-484-7445.

A: UPS tracking information will be automatically sent to the email address on the order once it ships. If you would like to check to see when your order will ship, please CONTACT Customer Searvice UPS tracking information will be automatically sent to the email address provided once the order ships. Contact customer service by clicking here or at 800-289-9299 to check the status of any order.

A: Colorado and Wisconsin are the two locations we ship from. AMEP has two warehouse locations; one in Fort Collins, Colorado and one in Chippewa Falls, Wisconsin. Please note that applicable shipping charges apply per shipment, per warehouse.

A: 14 working days of order entry. All in stock items usually leave our warehouse within 7 days. You will be notified of any backorders which ship as soon as they become available.

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NO, NOT AT THIS TIME. Although tracking information is not provided through our website, UPS tracking information will be automatically sent to the email address provided once the order ships. Packages can be tracked by going to www.ups.com and entering your tracking number. You may also contact customer service anytime by clicking here or at 800-289-9299/970-484-7445 to check the status of any order.

A: In development. All product safety information can be provided by your sales representative, Katie Dugan at kdugan@amep.com or international sales representative Barb Gipple at bgipple@amep.com.

A: Wash w/ warm, soapy water and dry w/ soft cloth. Avoid sunlight. Wash your map with warm soapy water and dry with a soft cloth. Avoid placing the map in direct sunlight.

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